FAQ

Here are a few of the frequently asked questions. In order to provide you with the best customer experience, your feedback is greatly appreciated. If you've any questions, please email us at support@zoollery.com


Where Do You Ship From?

We ship from our partnered warehouses in the US and UK. 


How Long Will It Take for My Items to Arrive?

On average, our US customers usually take 6-10 business days. Shipping time for our UK customers is about 3-5 business days. Shipping time to Canada and Australia is about 10 business days. Shipping times vary from product-to-product; based on demand and shipping location.


How Long Will It Take to Receive a Tracking Number?

It will take about 1-2 business days.


Where Can I Place an Order From?

You can place an order from the US, Canada, UK, and Australia.


Where Is Your Company Located?

We have an office in the beautiful country of India, Supply warehouses in the USA and UK, and High-Quality vendor contacts in China.


Which Currency Will I Be Charged In?

We process orders in USD, AUD, CAD, and GBP based on the currency with which you add products to your cart. If you complete your checkout via PayPal, you will automatically checkout using USD currency converted at the latest exchange rate.


Will I Receive a Confirmation Number When I Place My Order?

Yes, all customers will receive an order number after placing their orders. Please get in touch with us if you don't receive one within 24 hours. 


Who Can I Contact if I Have a Problem with My Order?

All inquiries can be forwarded to support@zoollery.com 


How Can I Pay?

We accept Paypal.


Is Checkout on This Site Safe and Secure?

You can be absolutely sure that all purchases here are safe and secure. 


If I Enter My Email Address, Will You Sell My Information?

We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 


Will I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends on where you are located and if you order more than 1 piece.