Returns & Refund Policy

 

CAN I RETURN OR EXCHANGE MY ORDER? 

Due to the nature of our products, all sales are final. Returns or exchanges are generally not offered, but there are exceptions for damaged items.

WHAT IF MY PRODUCT ARRIVES DAMAGED OR MISSING? 

If your product is damaged or missing, report it within 2 days with proof (unboxing video). 

You'll receive a full refund for the damaged item within 7 days of us receiving it. No return shipping or handling fees apply.

WHAT IF I DISLIKE THE PRODUCT? 

If you dislike a product, you can return it within 24 hours at your shipping cost. Refunds are processed within 7 days after we receive the unused item in good condition. Shipping charges are not refunded.

 

HOW WILL I RECEIVE MY REFUND?

Once we receive the returned product at our warehouse, you will be issued a full refund in the form of store credits after 7 working days. These store credits can be used for future purchases.

HOW CAN I CONTACT ZOOLLERY FOR RETURN ISSUES? 

For any return-related queries, please email us at hello@zoollery.com.

Legal name - Karan

Business Address -  Ecospace, Outer Ring Road, Adarsh Palm Retreat, Bellandur, 560103 Bengaluru, KA

 

DO I HAVE TO ACCEPT THIS POLICY TO PURCHASE FROM ZOOLLERY? 

By placing an order, you agree to our policies, including this Return & Refund Policy, our Terms & Conditions, Shipping Policy, and Privacy Policy.