Shipping Policy

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have an order with multiple items, each item may be shipped from a different international warehouse depending on which warehouse has it available the fastest. Suppose an item is trendy and is a bit of a backorder. In this case, we may ship your items at different times and in separate packages so as not to delay your order and get it to you as quickly as possible!


WHEN WILL I RECEIVE MY ORDER?

Orders are shipped directly from our numerous national and international warehouses, and they'll do everything to deliver your order as soon as possible! 

Estimated delivery time in the USA: 6-10 days. 

Estimated delivery time for the UK: 4-8 days.


WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All our orders are sent with insured shipping & handling. We apologize if an order gets stuck in customs, returned, or even lost during delivery! The postal service is out of our control.

However, since the packages are insured, in such cases, we'll send you a new package with faster shipping and full tracking if possible. Please read our refund and return policy to find out when this might apply to shipping situations.


WILL I BE CHARGED FOR CUSTOMS?

Prices on our website do not include custom taxes in USD, meaning you may have to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, as determined by your local customs office. Payment of these fees and taxes is your responsibility and isn't covered by us. We're not responsible for any delays caused by the customs authority in your country. Please contact your local customs office for more information about the fees.


WILL I BE CHARGED TAXES?

USA: We're registered with several US states based on economic nexus. Our system calculates the tax automatically during the order process, billed to and forwarded to the respective state.

UK: We are VAT registered in the UK and are liable to collect VAT during checkout if you're ordering from the UK.